Rubbish Removal Shoreditch Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Shoreditch provides rubbish removal and related waste collection services to residential and commercial customers. By making a booking, confirming a quotation or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the individual, business or organisation requesting rubbish removal or waste collection services.
Company means Rubbish Removal Shoreditch, the provider of the services.
Services means any rubbish removal, waste collection, loading, transportation, clearance, tidy-up or related services supplied by the Company.
Waste means any items, materials, junk, rubbish, furniture, appliances, garden waste, construction debris or similar that the Customer instructs the Company to remove, excluding any prohibited or hazardous waste as defined in these Terms and Conditions or applicable law.
Booking means a confirmed request for Services, whether made by telephone, email, online form or other agreed method.
2. Scope of Services
The Company provides waste collection and rubbish removal services within Shoreditch and surrounding areas, subject to availability. Services may include collection of household rubbish, bulky waste, commercial waste, office clearances, garden waste removal and light construction or refurbishment debris, as agreed in advance with the Customer.
The Company does not provide full demolition services or specialised removal of hazardous waste unless expressly agreed in writing in advance and subject to additional charges and regulatory requirements.
3. Booking Process
Customers may request a booking by contacting the Company by telephone or other advertised communication channels. The Customer will be asked to provide details of the property location, access arrangements, type and approximate volume or weight of the waste, and any special requirements.
The Company may offer an estimated price based on the information provided. This estimate is not binding and is subject to confirmation on arrival once the Company has inspected the waste and assessed the actual volume, weight, labour requirements, access conditions and any additional factors that may affect pricing.
A booking is only deemed confirmed when the Company has provided a date and approximate time window for the Services and the Customer has accepted. The Company reserves the right to refuse or cancel a booking at its discretion where it reasonably believes the work cannot be carried out safely, legally or in accordance with these Terms and Conditions.
4. Access and Customer Responsibilities
The Customer must ensure that the Company has safe, clear and reasonable access to the premises and the waste to be removed at the agreed time. This includes arranging parking or permits where necessary and ensuring common areas, entrances, lifts, stairways and access routes are free from obstruction.
The Customer is responsible for securing any third-party consents, permissions or approvals required for the Company to access the premises or remove the waste, including landlord approvals, building management consents or local authority permissions where applicable.
If access is restricted, delayed or unsafe due to circumstances within the Customer’s control, the Company may charge additional waiting time, labour or call-out fees, or may decline to carry out the Services while charging a reasonable cancellation or wasted journey fee.
5. Pricing and Payment Terms
Prices for the Services are generally based on the volume and weight of the waste, the type of materials, the number of operatives required, access conditions and the time taken to complete the work. The Company will confirm the final price on site before commencing the clearance whenever reasonably possible.
Unless otherwise agreed, payment is due immediately upon completion of the Services. The Company accepts common payment methods such as cash, debit or credit card, or bank transfer, subject to availability and any minimum charges that may apply.
Where the Customer is a business or organisation and a credit arrangement has been agreed in writing, payment shall be made within the agreed credit period from the date of the invoice. The Company reserves the right to charge interest and administrative fees on overdue invoices in accordance with applicable UK law.
All prices are quoted exclusive of any applicable taxes or charges unless expressly stated otherwise. The Customer is responsible for any applicable taxes, fees or levies imposed in relation to the Services.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by contacting the Company as soon as reasonably practicable. Where the Customer cancels with sufficient notice, no cancellation fee may apply. Where cancellation occurs with short notice, the Company may charge a reasonable cancellation fee or call-out charge, particularly where operatives have already been dispatched.
For standard bookings, the Company will generally request that cancellations be made at least 24 hours before the scheduled arrival time. For larger clearances, commercial projects or bookings requiring special arrangements, the Company may specify a longer minimum notice period, which will be communicated at the time of booking.
If the Customer is not present at the agreed time and location without prior notice, or if the Company is unable to carry out the Services for reasons within the Customer’s control, the Company may treat this as a late cancellation and apply a wasted journey or cancellation fee.
7. Waste Types and Prohibited Items
The Company will remove most common household, office and general rubbish, including furniture, non-hazardous appliances, mixed waste, garden waste and similar materials, provided this has been agreed as part of the booking.
The Company does not ordinarily handle certain types of hazardous or regulated waste, which may include, without limitation, asbestos, clinical or medical waste, chemicals, solvents, oils, gas cylinders, pressurised containers, certain electrical items containing hazardous components, and any waste classified as hazardous under applicable UK waste regulations.
If hazardous or prohibited items are discovered during the clearance, the Company may refuse to remove them, adjust the price to reflect any additional handling required, or suspend the Services. The Customer will remain responsible for any costs incurred as a result of the presence of prohibited items and for arranging lawful disposal through an appropriate specialist contractor where required.
8. Waste Handling and Environmental Compliance
The Company aims to conduct rubbish removal and waste collection in compliance with all relevant UK legislation and guidance, including waste duty of care obligations. Waste collected will be transported to authorised waste transfer stations, recycling facilities or disposal sites as appropriate.
The Company may segregate recyclable materials where practicable and may work with licensed waste partners. However, the Company does not guarantee that any specific proportion of waste will be recycled or recovered, as this is influenced by the type of materials and current facilities and regulations.
By using the Services, the Customer confirms that they are the owner of the waste or are otherwise authorised to request its removal and disposal. Upon loading of the waste into the Company’s vehicle, ownership of the waste transfers to the Company or its authorised partners, except for any items that the Company refuses to collect.
9. Limitation of Liability
The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage or costs arising from inaccurate information provided by the Customer, inaccessible areas, or the presence of prohibited or hazardous waste not disclosed at the time of booking.
The Customer is responsible for protecting any fixtures, fittings, flooring, walls or surfaces that may be susceptible to damage during the removal of bulky items. The Company will take reasonable care but will not be liable for cosmetic damage that is an unavoidable result of removing large or heavy items from confined or difficult spaces, provided reasonable care has been exercised.
To the fullest extent permitted by law, the Company excludes liability for indirect, consequential or economic losses, including loss of profit, business interruption, or loss of opportunity. The Company’s total liability for any claim arising out of or in connection with the Services shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim, unless otherwise required by law.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
10. Damage and Complaints
Any concerns or complaints regarding the Services must be reported to the Company as soon as reasonably possible, and in any event within a reasonable period after completion of the work. This allows the Company the opportunity to investigate and, where appropriate, to rectify any issues.
Where the Customer alleges damage to property or belongings, the Customer must provide clear evidence of the alleged damage and demonstrate that it occurred as a direct result of the Company’s actions. The Company may inspect the site and request further information. Failure to report issues within a reasonable time may prejudice the Company’s ability to investigate and may affect any resolution.
11. Customer Conduct and Health and Safety
The Customer agrees to cooperate with the Company’s staff and to treat them with respect. The Company reserves the right to withdraw Services where operatives experience abusive, threatening or unsafe behaviour.
The Company may decline to remove items or to enter areas that, in its reasonable opinion, present an unacceptable health and safety risk. This may include structurally unsafe areas, spaces contaminated with hazardous substances, or locations where adequate lighting, ventilation or access cannot be assured.
The Customer must inform the Company of any known risks at the premises, including structural issues, infestations, hazardous materials, or any other circumstances that could affect safe performance of the Services.
12. Delays and Force Majeure
The Company will endeavour to attend the Customer’s premises within the agreed time window but cannot guarantee specific arrival times. Arrival times may be affected by traffic, weather, previous jobs overrunning or other factors beyond the Company’s reasonable control.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, strikes, public disturbances, road closures, or changes in law or regulation. In such circumstances, the Company will attempt to rearrange the booking at a mutually convenient time.
13. Data Protection and Confidentiality
The Company may collect and process personal data relating to the Customer for the purposes of handling bookings, providing Services, processing payments and managing accounts. The Company will handle such data in accordance with applicable data protection legislation and will take reasonable steps to keep personal data secure.
The Company will not sell the Customer’s personal data to third parties. Data may be shared with trusted partners where required to provide the Services, process payments, meet legal obligations or pursue outstanding debts.
14. Variation of Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated. The version in force at the time of the Customer’s booking will apply to that booking and any related Services.
15. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of rubbish removal and waste collection services by the Company.
By placing a booking with Rubbish Removal Shoreditch, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
